PRIVACY POLICY

Effective date: Febuary 1, 2025


  1. Introduction

Welcome to GlamHaus! We ("we," "us," or "our") are committed to protecting your personal information and ensuring transparency in how we collect, use, disclose, and safeguard your data. This Privacy Policy explains how GlamHaus collects, uses, discloses, and protects the personal information of our users, including customers and service providers, in compliance with applicable Canadian privacy laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws where we operate. By using our website, mobile application, or services (collectively, the “Platform”), you agree to the terms of this Privacy Policy.

2. Collection of Personal Information

We collect personal information in the following ways:

2.1 Information Provided by Customers

When using our services, customers may provide:

  • Full name

  • Contact details (e.g., email, phone number)

  • Address for service appointments

  • Payment details (processed securely by third-party payment processors)

  • Preferences for services and bookings

  • Reviews, feedback, and other user-generated content

2.2 Information Provided by Service Providers

Beauty professionals and freelancers using GlamHaus may provide:

  • Full name

  • Contact details (e.g., email, phone number)

  • Professional qualifications, certifications, and experience

  • Banking information for payouts

  • Availability and booking preferences

  • Business profile details, including photos and service offerings

2.3 Automatically Collected Information

We automatically collect data when you interact with our Platform, including:

  • Device and Browser Information: IP address, browser type, operating system

  • Usage Data: Pages visited, features used, booking history

  • Location Data: If enabled on your device, we may collect location data to enhance service offerings (with your consent)

2.4 Information from Third Parties

We may collect information from:

  • Payment processors (for transaction verification)

  • Marketing partners (to track engagement and improve outreach)

  • Social media platforms (if you interact with our pages or ads)

3. Use of Personal Information

We use personal information to:

  • Provide Services: Facilitate bookings, process payments, and connect customers with service providers

  • Improve User Experience: Personalize recommendations and optimize platform functionality

  • Ensure Security & Compliance: Verify identities, prevent fraud, and comply with legal obligations

  • Marketing & Communication: Send promotions, service updates, and relevant notifications (with your consent)

4. Disclosure of Personal Information

GlamHaus does not sell personal information. However, we may share your information in the following cases:

4.1 With Service Providers & Vendors

We work with third parties who assist in:

  • Payment processing

  • Cloud storage and IT support

  • Customer support and communication tools

  • Marketing and analytics

All third parties must adhere to privacy standards equal to or greater than ours.

4.2 Legal Compliance & Safety

We may disclose personal information if required by law, including:

  • Responding to court orders, subpoenas, or regulatory requests

  • Preventing fraud, abuse, or illegal activity

4.3 Business Transactions

If GlamHaus is involved in a merger, acquisition, or sale of assets, we may transfer personal information to the new entity, subject to continued privacy obligations.

5. Storage, Security & Retention of Personal Information

5.1 How We Protect Your Data

We implement security measures to protect your personal information, including:

  • Encryption: Secure connections (SSL) for transactions

  • Access Controls: Limited access to authorized personnel only

  • Data Minimization: Only collecting necessary data

5.2 Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. After this period, data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance platform performance

  • Personalize user experience

  • Analyze usage patterns

You can manage cookie preferences through your browser settings.

7. Third-Party Links & External Services

GlamHaus may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review their privacy policies before sharing personal information.

8. International Data Transfers

GlamHaus operates in Canada, but some of our service providers may store and process data in other countries. If we transfer data internationally, we ensure adequate protections as required by Canadian privacy laws.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. We encourage you to review this Privacy Policy regularly.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us:

Email: Hello@Glamhaus.ca
Mailing Address: 3012 Murray St., Port Moody, BC, V3H 1X2

Thank you for trusting us with your personal information. We are committed to protecting your privacy while providing exceptional service.